Email Account Settings

If you are after the common settings for your email account please use the information below.

Username: Your full email address
Password: The corresponding password
Incoming Mail Server: mail.yourdomainname.com
Outgoing Mail Server: mail.yourisp.com.au (eg: mail.bigpond.com) OR mail.yourdomainname.com

Outgoing (SMTP) mail server settings

If you need to know the name of the outgoing mail server used by your Internet Service Provider (ISP), please see our list of common server names here: www.webclick.com.au/content/page/common-outgoing-mail-servers.html

If using mail.yourdomainname.com for your outgoing server, also change the following settings (may found in Advanced Settings):

  • Use outgoing server port to 587
  • Authenticate the outgoing mail server using your username and password

Still Need Help?

If you can't set up your email, make sure you keep all error messages available (take a screenshot, click a button to recreate the message, etc) and give WebClick support a call. We will remotely and securely access your computer and help you.

Team Viewer session information


Tutorials

We have handy tutorials for you in our Knowledgebase, which will walk you through setting up your email account in some of the popular mail programs. Although these tutorials will guide you through each page, you will need to refer to the information below for your specific email account, such as username, password and the incoming and outgoing mail servers.


Webmail

Email that is stored on the server can be accessed via an online portal known as Webmail.

You can access Webmail by going to mail.yourdomainname.com.au in your web browser and logging in using the username and password for the account.

Username: Your full email address
Password: The corresponding password


Mail Quota

The mail quota is the limit on the amount of email you can store on the in your hosting account space for a single email address. In this The WebClick quota limits are very high - 5GB for each email address. When your use the IMAP protocol to view your email, each device "reads" the email from the server, rather than downloading it to the device (the POP protocol does this).

This was done intentionally so that our clients would not run into problems with their mailboxes filling up every few months. However, the mail quota contributes to the overall account disk space usage, which is usually much lower, depending on which hosting plan you have.

To prevent your mailbox filling up, you will need to constantly monitor it and delete/archive emails that you do not need to be stored in the main inbox.

If an email address does reach it's quota, mail will not be delivered and will instead be bounced back to the sender with an error message.

If an email address (or multiple email addresses) exceeds the disk space for the hosting account, we will not cap your storage space, but your account will be charged monthly for the overuse of disk space. If you believe you need to upgrade your plan, see our hosting account plans.

Need to clean out your account? You can log into Webmail to see the email that is stored on the server directly.


Changing your password

If you need to change the password, see our step by step guide to creating and editing an email address in your hosting account.

Passwords should always be randomly generated and secure.

Tip

Changing your password regularly can help to prevent hackers from stealing your password and accessing your online data or sending spam from your email address.

Use a random password generator, such as LastPass, or the built in password generator in your hosting account, to make a strong, secure password.


POP

The Post Office Protocol (POP) downloads and stores mail on the user's computer, before deleting it off the server. This is a simple and easy way to access email.

Advantages
  • Email is available offline
  • Widely supported by email client software
Disadvantages
  • Mail cannot be accessed from other machines/devices

IMAP

The Internet Message Access Protocol (IMAP) allows an e-mail client to use multiple devices to access e-mail on a remote mail server. All email is retained on the server and all actions taken on those emails (read, delete, move to sub-folder) is syncronised across all devices that have access to the account. IMAP mailboxes can be setup on multiple platforms/devices (mobiles, computers, laptops, tablets), and is the best option to receive and send emails from multiple devices.

Advantages
  • Receive emails on multiple devices/platforms
  • Mail is stored on the server
  • Can access mail via the web
  • Can be used to train junk mail filters
Disadvantages
  • Mail must be tightly controlled to stop mailbox from filling up
  • Should not be used in conjunction with pop account

The Lingo

Username: the unique identifier used to access your email account. This will always be your email address.

Password: The private, secure passcode used to access your email account, in conjunction with the corresponding username.

POP3: The Post Office Protocol (POP), which downloads and stores mail on the user's computer, before deleting it off the server. This is a simple and easy way to access email. The POP server can also known as the incoming mail server.

IMAP: The Internet Message Access Protocol (IMAP) allows an e-mail client to access e-mail on a remote mail server and leaves message on the server until the user deletes them. IMAP mailboxes can be setup on multiple platforms/devices (mobiles, computers, laptops, tablets), allowing users to receive/send emails from multiple devices. The IMAP server can also known as the incoming mail server.

SMTP: Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails across the Internet. The SMTP server can also known as the outgoing mail server.

Incoming mail server: Also known as POP server or IMAP server. The mail server that receives all email items send to your email address. When you host your email with WebClick, you must use mail.yourdomainname.com for your incoming mail server.

Outgoing mail server: The mail server that sends all email items sent from your email address. You may either use the WebClick mail server (mail.yourdomainname.com) or the server of the company that provides your internet services (eg, Bigpond's mail server is mail.bigpond.com). Also known as the SMTP server.


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