WebClick support team members are not able to retrieve your password and send it to you. Our systems encrypt all passwords for your privacy and protection.

WebClick Client Portal

  • Go to the WebClick Client Portal
  • Click the "Forget Password?" button
  • Enter the account email address
  • Instructions for resetting your password will be sent to this email address

If you do not know which email address is linked to the primary account, open a ticket with the Support Helpdesk requesting that your password is reset. The password will be changed and sent to the primary account holder.

If your authorised contact or primary account holder has changed or the email account is no longer in use, go to our Authorised Contacts page for more information.

Plesk Control Panel

You can access the Plesk Control Panel through the WebClick Client Portal.

Plesk Control Panel Sub-Accounts

Have you created a sub-account for your website developer and they've lost the details? If you have any Plesk sub-accounts set up, these will need to be reset via the Plesk Control Panel.

Related KnowledgeBase Article

Create and manage user accounts in Plesk

Email Accounts

Reset email passwords for email accounts through the Plesk Control Panel.

Related KnowledgeBase Article

Create an email account or edit an existing one

We're Here To Help

  • Local Servers and Data Centre
    All our servers are located in Perth and we host all your sites and data on our equipment at our Data Centre.
  • Local Perth Support Team
    Enjoy local support and assistance with every account from our on-premises support team.
  • KnowledgeBase
    Featuring many answers to common hosting questions, our KnowledgeBase is regularly updated with all the information you need to manage your hosting services.
  • Remote Assistance
    Our team can safely and securely remotely access your computer to resolve a range of issues.
  • Unlimited Email Support
    Access your support ticket area from the portal to get issues addressed quickly.

Can't Find What You Are Looking For?

That's where we come in. With our knowledge & know-how, we can guide you to the right hosting plan for your needs. All WebClick sales are handled by our support team, so you know you are getting the right advice for your needs with no tricks and no upselling.