Accounts Help

Please note this area is always being updated. If you have a question that is not answered here, please contact us or submit a support request, and if it's something that will benefit other users we will post it here.

Passwords

I have forgotten my password!

If you have forgotten the password for your account, an account contact will need to send a email request to support@webclick.com.au or via fax to (08) 9226 1366 on a company letter requesting the password be reset. We will then generate a new password and send it to the administrative contact for the account via email. Please indicate if you would like it returned by fax.

What if the administrative contact no longer works for our company?

A senior person such as a Manager or CEO will be required to fax us on a company letter head, indicating they require the password to be reset, noting that the contact no longer works for the company. We will then fax back the password to the person or email if included on the fax.

Contacts

What is an administrative contact?

The administrative contact for your account is the person who filled out the original account application form.

What is an account contact?

An account contact is someone who is listed against your account, and is allowed to make quieres and requests in regards to the account. Contacts can be Administrative, Technical or Billing.

How can I add additional account contacts for our account?

This can be done by the account administrative contact, by sending an email or a fax to our accounts department. Good examples of people to put as contacts for your account are your IT staff, Accounts Department staff, and web site developers.

Payments

Can I pay my account online via credit card?

Yes! Pay your account securely online at https://www.perthweb.com.au/accounts/ - your credit card statement will show PerthWeb PTY LTD, WebClick's parent company.

I want to pay by cheque - who should I make it out to?

Please make all cheques out to PerthWeb PTY LTD.

Can I get my invoice posted out?

While we generally email all invoices to the administrative contact, we're happy to post you a copy if you prefer. Please email our accounts department at accounts@webclick.com.au to set this up.

Can I change the where invoices are sent to?

Yes - please email accounts@webclick.com.au with the new billing contact details. Make sure you include the full name and address if different from your regular company address.

 

If your query cannot be solved above, please contact Web Click on the national local call number of 1300 66 33 05, email support@webclick.com.au, or fill in a support request form.